Free Customer Satisfaction Survey for Service Companies
A post-job customer satisfaction survey designed for field service businesses. Measures technician performance, service quality, communication, and overall customer experience to help you improve and earn more referrals.
Overview
Customer feedback is the most valuable data a service business can collect, yet most contractors never ask for it. Without a structured feedback process, you only hear from customers when something goes wrong — and by then, the negative review is already posted. This free customer satisfaction survey template gives you a simple, professional way to collect feedback after every job. It covers key areas that matter most to service customers: scheduling and arrival punctuality, technician professionalism and communication, quality of work performed, cleanup and property respect, pricing transparency and billing accuracy, and overall experience rating. The survey uses a mix of rating scales and open-ended questions to capture both quantitative scores you can track over time and qualitative insights that reveal specific improvement opportunities. Sending a brief survey after each job demonstrates that you care about the customer experience, which builds loyalty and increases the likelihood of referrals and repeat business.
What's Included
- Overall satisfaction rating on a 1-to-5 scale
- Scheduling and punctuality evaluation questions
- Technician professionalism and communication rating
- Quality of work assessment with specific criteria
- Pricing transparency and billing accuracy feedback
- Open-ended comment field for additional feedback
- Referral likelihood question using Net Promoter Score format
How to Use This Template
Send this survey to customers within 24 hours of job completion while the experience is still fresh. You can deliver it via email, text message, or a printed handout. Keep the survey brief — it should take less than three minutes to complete. Review responses weekly and look for patterns. If multiple customers mention the same issue, address it promptly. Share positive feedback with your team to reinforce good behaviors. Use the Net Promoter Score question to identify your happiest customers and ask them for online reviews. Track your average satisfaction score monthly to measure whether your service quality is improving over time.